Service Designer II, frog Milan
Zuzana puts users and customers at the center of her methodologies and frameworks to generate a holistic understanding behind solutions, and enable the identification of gaps in end-to-end experiences. She is passionate about in-field-research as a way of creating a deep understanding, in which we can partner with clients to discover and co-create opportunities for innovation. She has expertise in mapping and shaping experiences in finance and healthcare, designing across channels, to ensure consistent and rational solutions—both from the point of view of the user, as well as the client.
Zuzana puts users and customers at the center of her methodologies and frameworks to generate a holistic understanding behind solutions, and enable the identification of gaps in end-to-end experiences. She is passionate about in-field-research as a way of creating a deep understanding, in which we can partner with clients to discover and co-create opportunities for innovation. She has expertise in mapping and shaping experiences in finance and healthcare, designing across channels, to ensure consistent and rational solutions—both from the point of view of the user, as well as the client.
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