Customer Experience Transformation - Consultant

We imagine and build experiences, products and businesses that disrupt the status quo, win hearts and realize the future.

frog is a leading global creative consultancy, part of Capgemini Invent. Partnering with passionate leaders and visionary entrepreneurs, frog applies creativity, strategy, design, and data to re-invent businesses, drive growth, and orchestrate customer centric transformation.

Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and planet.

frog Overview:

Organizations must view their growth through a sustainable lens. This means reinventing business with new go-to-market strategies, offers, services, and products and then scaling them to reach new heights of success.

A creative approach to strategic thinking is crucial for business leaders looking to drive sustainable growth and transformation. We inspire our clients to make bolder choices when it comes to growth strategy, innovation, and e-commerce, creating new business models, and launching ventures.

It all starts with your customers. By gaining a deep understanding of their wants and needs, forward-thinking businesses can identify areas of opportunity and launch the products, services, and experiences needed to maximize impact in the market.

Working with companies of every size and maturity level — from established industry leaders to rebellious startups and founders — we help businesses stop analyzing and start seizing their moment to drive future growth.

Role Overview:

As an integral part of frog Customer First community within Capgemini Invent, you will help our clients towards transformations related to digital marketing, CRM and e-commerce strategy, as well as commercial and attention models, customer experience, brand and content. Your main responsibilities will be:

• Work closely with the client to define requirements with the client
• Define the strategy to be followed in implementations
• Define AS-IS, define requirements, manage expectations and needs
• Defend and present the outlined solution to the clients.

Requirements:

• Bachelor's degree in Business Administration, Marketing or similar
• Up to 2 years of experience in strategic consultancy
• Knowledge of the development and implementation of CRM systems
• Knowledge of commercial and/or attention models
• Knowledge of strategy definition for digital channels, omnichannel and e-commerce
• Knowledge of technologies around e-commerce platforms
• High or native level of competence in Spanish and English (at least C1)
• Willingness to travel

At Capgemini Invent we create the leaders of tomorrow, are you ready to take this next step with us?