On this episode, we’re talking about connected products and services that perfect customer experience while driving new business value. More specifically, we’re starting with a focus on some very special members of our families: our pets. Recently, our team worked with Nestlé Purina to create an intelligent litter box system that collects and shares data about your cat’s health and wellness. Of course, this use case is just one prime example of using data and technology to improve everyday experiences and better our lives in the process. Joining us for this discussion and more today are Chiara Diana, Chief Design Officer at frog, Kristin Slater, Senior Manager, loT Products, Petivity at Nestlé Purina and Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry for Capgemini Invent and President of Synapse Product Development.
Listen to the podcast episode and watch the full video below. You can also find the Design Mind frogcast on Apple Podcasts, Spotify and anywhere you listen to podcasts.
Visit to learn more about the Connected World.
As Chief Design Officer, Head of Innovation team, Chiara is passionate about shaping innovation for complex product-service ecosystems, helping organizations embrace change and drive positive social transformations through design. She has worked with corporate clients including UBS, BT and Novartis, and international organizations including WHO, UNICEF and GSMA. She is a mother of two and the co-founder of Spazio, a magazine on creativity for parents and kids.
Elizabeth tells design stories for frog. She first joined the New York studio in 2011, working on multidisciplinary teams to design award-winning products and services. Today, Elizabeth works out of the London studio on the global frog marketing team, leading editorial content.
She has written and edited hundreds of articles about design and technology, and has given talks on the role of content in a weird, digital world. Her work has been published in The Content Strategist, UNDO-Ordinary magazine and the book Alone Together: Tales of Sisterhood and Solitude in Latin America (Bogotá International Press).
Previously, Elizabeth was Communications Manager for UN OCHA’s Centre for Humanitarian Data in The Hague. She is a graduate of the Master’s Programme for Creative Writing at Birkbeck College, University of London.
We respect your privacy
We use Cookies to improve your experience on our website. They help us to improve site performance, present you relevant advertising and enable you to share content in social media. You may accept all Cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page. For more information related to the Cookies, please visit our Cookie Policy.