Forrester names Capgemini a leader in Customer Experience Strategy Consulting

As part of Capgemini, frog is proud to deliver exceptional experiences for our clients that win hearts and move markets. That’s why we’re thrilled to share that Forrester has named Capgemini a ‘Leader’ in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024.

The Forrester Wave™ highlights a transformative era for customer experience (CX) evaluating 12 top CX consulting providers. ‘Leader’ is the highest ranked category within the study, and we are one of only four firms to receive that position.

Forrester looked at multiple distinct evaluation metrics across two primary categories:

• CX strategy: We received top scores in the vision, innovation, partner ecosystem and talent strategy criteria.
• Current CX offering: We received the highest scores possible in the marketplace analysis, industry-specific, functional-area specializations and CX metrics development criteria.

As a leader, Capgemini, is recognized for its strategic, tech-backed customer experience approach, which is driven by sustainability and technology. This reinforces our commitment to delivering reinvention strategies and purpose-led customer first experiences that help our clients thrive in the eco-digital era.

Business today is more personal and data-driven, demonstrating the importance of CX metrics development for valuable insights, which Forrester notes Capgemini excels in. The report also cites our continued investment in strengthening our CX practice, with a focus on our broadening partnerships. The report also states, “Given Capgemini’s deep roots in technology development, it’s unsurprising that its CX technology implementation capabilities exceed par.”

The Forrester report further shares how reference customers praised our ability to leverage our global footprint, particularly where culturally competent research and messaging is concerned. Multiple customers spoke of our flexibility and custom crafting of solutions.

Customer centricity is key to staying competitive in this continuously evolving world. We are committed to helping clients reinvent and grow, and recognize the value of personalized, differentiated experiences that give our clients the edge.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .