Go further with
Experience
Everywhere
Develop experiences that meet and surpass evolving consumer expectations
Align best-in-class customer experience with what your brand stands for.
By deploying leading experience design practices, we close the gap between the brand promise and reality to deliver seamless experiences that drive business outcomes and operational efficiency.
Diagnose your current experience, unleash your potential by designing future-ready experience and build a comprehensive, cross-dimensional transformation.
Aligned on the Promise
Respond to the customer's desire to be aligned with a brand's values by acting on the brand promise
Optimized Touchpoints
Consider every touchpoint with the customer as an opportunity to reinforce the brand's consistency with the experience
Fueled by Experience
Deliver an experience that fit with the very unique relationship a brand has with its customers
Measured Experiences
Technology, processes and individuals are the means to make every experience smoother, more efficient and satisfying
39%of shoppers say they would permanently boycott their favorite brand if they felt their values weren't aligned
Source: “New Research Shows Consumers More Interested in Brands’ Values than Ever," Harris Poll, 2022
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Our Expert & Leaders
As part of the global Capgemini organization, we draw on an unparalleled breadth of knowledge to partner at scale with uncompromising quality.
Synchronize top-tier customer experience dimensions to create a unified experience, avoiding costly misalignments and delivering the right experience at the right price.
Julien Giffard
Executive Vice President, Head of frog France
frog, part of Capgemini Invent
France
Today, most clients experience a brand through several channels, crafting a seamless experience is critical, yet rarely achieved.
Diane Botta
Senior Managing Consultant, Luxury & Cosmetics Industry
frog, Part of Capgemini Invent
France
By aligning customer experience with their sustainable promise, brands can ensure each interaction becomes a step towards a more responsible future.
Clément Lacroix
Vice President, Experience Everywhere Global Lead
frog, part of Capgemini Invent
USA
Enhance business performance and improve satisfaction by reducing the gap between promise and delivery.
Nadine Kirchhoff
Senior Director
Capgemini Invent
Germany
Gen AI will be revolutionary in crafting and enabling differentiating and personalized experiences for customers.
Paul Johnston
Senior Director, Head of Sales, Service & CRM Consulting
frog, Part of Capgemini Invent
UK
By aligning both customer-facing functions and internal functions we can achieve optimal business efficiency.
Pratyasha Shishodia
Director, Head of Customer Transformation, Customer Experience Strategy & Architecture
frog, Part of Capgemini Invent
India
Launching at...
CES 2024
Meet us at the most influential tech event in the world.
January 9-12, 2024
|
Las Vegas, USA
Learn more
VivaTech 2023
We were at Europe’s biggest startup and tech event.
June 14-17, 2023
|
Paris, France
Learn more
Cannes Lions 2023
frog was proud to be an official partner of Cannes Lions 2023.
June 19-23, 2023
|
Cannes, France
Learn more
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