Automotive &amp; Mobility

Communications

Consumer Products

Financial Services

Healthcare

Media

Retail

Social Impact

Technology

Brand Strategy, Design &amp; Performance

Client Collaborative

Connected World

Content &amp; Asset Management

Corporate Venture Building

CX Strategy, Design &amp; Performance

DesignOps

Elevated Loyalty

Engage at the Edge

Experience Everywhere

Growth Strategy

Industrial Design

Innovation Strategy

Live Marketing

Membership &amp; Loyalty

Organization Design

Product Design &amp; Delivery

Product Innovation

Product Innovation, Design &amp; Development

Service Design

Startup Growth

Sustainability

Bangalore

Barcelona

Delhi

frog Innovation Team

Gothenburg

London

Lyon

Madrid

Malmö

Mexico City

Milan

Munich

New York

Paris

San Francisco

Singapore

Stockholm

Sydney

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frog-Cap-Invent-logo

global

france

china

A next-gen payments solution for small and medium-sized businesses

Modernizing the</br>Point-of-Sale Experience

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JPMorgan_Chase-modernizing-pos-hardware-for-smbs_header2

Elevated payments

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Small business merchants need reliable, convenient payments solutions that help elevate trust among their customers. Chase Payment Solutions wanted to create a solution that was easy-to-use, versatile, scalable and secure, enabling merchants to take payments on an integrated system that works seamlessly across their business management solutions. 

Bridging the gap

Challenge

The team developed a mobile card reader for SMBs, designed to elevate the checkout experience for both in-store and on-the-go. Generative and evaluative research was used throughout the process to ensure merchant and user needs were met.

Experience comes first

Solution

The outcome was the Chase Card Reader: a product that's unique, modern, versatile, user-friendly and caters to various merchant needs. This positions Chase Payment Solutions as a trusted innovator in the payment space, differentiating it from competitors.

Leading with differentiation

Outcome

Project highlights

Arriving at<br>innovator status

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JPMorgan_Chase-modernizing-pos-hardware-for-smbs_03_2

Helping merchants sell more

Selling with trust

Finding the cohesive solution for all

Going deeper into the design

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With this sleek new offering, Chase Payment Solutions shows its commitment to offering best-in-class products and experiences for its customers.

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frog_icon_Technology

Payment made easy

Rebranding Human-Centered Banking

Inventing Tomorrow's Bank Through Innovation

Transforming the web experience for one of the modern wonders of the travel world

Arriving at Stress-free and Sustainable Rail Journeys

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LeShuttle-improving-user-journeys-header_v2

Traveling to elevated UX

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The LeShuttle website needed to support customers by explaining the on-the-day experience, terminal process and trip preparation. Additionally, Eurotunnel’s rebrand to LeShuttle had to be brought to life on the site.

Bringing life to the tunnel

We identified user needs and key user journeys throughout the site, tested concepts and collaborated with stakeholders to redesign the booking and checkout flow. We also helped define a new visual and editorial language for the brand, optimized for digital.

Getting into the flow

Within a week of the website launch, LeShuttle saw an improvement in booking conversions and improved customer satisfaction (CSAT) scores. Customers, both new and returning, left positive feedback, referencing the simplicity of navigating the website and ease of booking. 

Positive transformations

Going the distance

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The team defined an updated color palette and a web-friendly font to be used in a digital environments. We worked closely with LeShuttle’s brand partners, Landor, to explore and define the digital expression of the refreshed brand. 

Branding for digital

Our collaboration was extensive, including developing a new digital brand language and, designing key screens that enable rich immersive and editorial content to coexist with informational and action-oriented aspects. Our audit and reduction of existing content on LeShuttle, combined with a new site architecture that simplified the navigation, ensured that customers discovered content that was more personal, simple, timely and supportive. We rewrote the core website content and created a content strategy for future content. 

Navigating new pathways

LeShuttle wanted to provide inspirational content for travelling in Europe. Our research showed that travelers both wanted to feel excited about their trip but also feel inspired about future trips and the potential offered by taking your vehicle to Europe. We therefore included a focused inspiration section on the website. 

Inspired journeys

At the heart of our collaboration was redesigning the booking and checkout flow. While the previous checkout process prioritized the operational and logistical requirements of fitting different sized vehicles with various trailers, bike racks and other accessories on their trains, we took a customer-first approach. The outcome is a streamlined flow that guides people through the journey with clear explanations of the information needed and why.

Managing the process

It was crucial that the website was future-proofed so LeShuttle could make updates and maintain a consistent brand experience. We worked with front-end build partners, Crafted, to create a new design system and ensured modules we created would be flexible and reusable and to introduce templates. 

A future-proofed system

Finally, testing concepts out with both new and existing customers was key throughout the process to ensure our designs and journeys met their needs. This helped us to see what people were interested in, found useful and wanted from LeShuttle. 

Always testing

A deeper look at how we delivered elevated experiences for LeShuttle customers

Tunneling into <br>the process

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Following our collaboration, LeShuttle has experienced boosted conversion rates, increased revenue and improved customer satisfaction.

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Stress-free and sustainable

Transforming Pet Care with AI

Pioneering Mobility Solutions with Data Transformation

How spatially autonomous devices create new experiences and energy resilience

Defining the Future of Flexible Home Living

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Moving out of the past

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Experts at frog sought to overturn a century-long trend in interior design. This meant analyzing emerging technology, its reception among different demographics and how homes might accommodate it.

Fighting the familiar

Modernized devices powered by high-capacity batteries gain mobility within the home. Large appliances become power banks for smaller devices, charge when green energy is available and use battery during peak or down time. Energy resilience revolutionizes homelife, hosting and budgeting.

Climate tech

With project Rohm, we designed new, modular interiors that reject static devices and embrace those that respond to changing needs within the home. Our scenarios open the door for a new wave of human-centered interior design.

	Global		EN
	France		FR
	China		CN

	Global		EN
	France		FR
	China		CN